Frequently Asked Questions
Orders & Processing
How long does processing take?
Each MyLuLuLocs™ extension is handcrafted to order. Please allow 15–21 business days for production before your order ships.
Business days do not include weekends or holidays.
How long does shipping take?
After your order is completed, shipping generally takes 3– 5 business days within the United States.
Delivery times may vary depending on your carrier and location.
Can I rush my order?
Rush processing may be available for select products. Please contact us before placing your order to confirm availability.
Products
Are MyLuLuLocs™ made with real human hair?
Yes.
Every MyLuLuLocs™ extension is handcrafted using 98% premium human hair to create the most realistic temporary and permanent loc extensions possible.
Are they handmade?
Absolutely.
Every extension is individually handcrafted—not massproduced—which means slight variations make each set unique.
Can I color my extensions?
Yes.
Our human hair extensions can be professionally colored.
We do not recommend bleaching beyond Color 27, as excessive bleaching may permanently damage the integrity of the hair.
Will they match my natural hair?
Our textured designs are specifically created to blend beautifully with 3A–4C hair textures.
Can they be installed permanently?
Yes.
Our loc extensions are designed for both temporary and permanent installations when installed by a qualified professional.
Returns & Exchanges
Do you accept returns?
Because every order contains custom handcrafted human hair products, ALL SALES ARE FINAL.
We do not accept:
• Returns
• Exchanges
• Refunds
• Cancellations after production has begun
My order has already entered production. Can I cancel?
No.
Once production begins, materials and labor have already been allocated to your custom order.
Chargeback Policy
What happens if I file a chargeback?
We work hard to resolve any concerns directly.
If a customer files a chargeback after receiving their order or while production is underway, we will provide the payment processor with documentation including:
• Order confirmation
• Checkout agreement
• Processing timeline accepted at checkout
• Shipping confirmation and tracking
• Delivery confirmation
• Communication history
• Product photographs when applicable
Fraudulent chargebacks may result in:
• Permanent account restriction
• Refusal of future service
• Submission of evidence to the card issuer
• Collection efforts where permitted by law
We encourage customers to contact us first so we can help resolve any issue.
Incorrect Shipping Address
I entered the wrong shipping address.
Please contact us immediately.
Once an order has shipped, we cannot reroute or replace packages delivered to an address entered incorrectly during checkout.
Customers are responsible for providing accurate shipping information.
Lost or Stolen Packages
My tracking says delivered but I didn’t receive it.
Once a package has been marked Delivered by the shipping carrier, responsibility transfers to the customer.
Please contact the shipping carrier and your local post office immediately.
MyLuLuLocs™ is not responsible for stolen packages after confirmed delivery.
Hair Care
How do I care for my extensions?
Use sulfate-free products, moisturize regularly, and avoid excessive heat.
Treat your extensions like your own natural hair to maximize longevity.
How long do they last?
With proper care and professional installation, MyLuLuLocs™ extensions can last for years.
Longevity depends on maintenance and installation technique.
Hair Loss Solutions
Do you offer products for alopecia or thinning hair?
Yes.
We specialize in handcrafted lace loc pieces and custom loc solutions designed for clients experiencing:
• Traction alopecia
• Alopecia
• Thinning hair
• Edge loss
Our goal is to restore confidence while maintaining a realistic appearance.
Contact
I still have questions.
We’re happy to help.
Please contact us before placing your order if you have questions regarding sizing, color matching, or installation.